What is your shipping policy?

We ship worldwide. Receive free shipping in the U.S and Canada on orders over $1000.

What is your return policy?

If for any reason you are not completely satisfied with your purchase, you return your item(s) within 30 days of purchase. Sale items are final sale.

Can I modify my order after it's been placed?

If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

Where are your products made?

All jewelry and accessories are made in-house by our team.

Are your gems and materials sourced responsibly?

The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally.

Can you repair my jewelry?

For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.All repairs will be complete within 2 months of when we receive them.

Vintage Watch Leader aims to select the finest vintage timepieces. The team from the Vintage Watch Leader Shop is always looking for the most interesting watches. Each watch offered on the site is photographed and described by us, representing the product in the most realistic and honest way possible.

How long does it take for the watch I purchased to arrive?

Each of us has felt the impact of COVID-19, and health and safety are our top priorities right now. We're working hard to ship orders as quickly as possible while ensuring that our teams remain safe and healthy.

We ship watches within one to two business days of order approval by our third-party security software. If we are having trouble verifying your order, we will contact you directly.

Domestic order delivery timelines will depend on the shipping method selected at checkout, but can range from overnight service to 1-3 business days; international orders generally arrive within 3-6 business days depending on the destination.

You'll receive an email with tracking information as soon as it is available. If you have questions about when your watch will arrive, please email us at support@vintagewatchleader.com.

If I am an international customer, do I have to pay customs / duties on a watch I purchase?

Vintage Watch Leader is required to declare the retail value of the timepiece in the shipment. International shipments are subject to import fees upon arrival in the destination country; any importation fees or taxes are the responsibility of the customer. Please note we're shipping from Italy.

I am located in the Vicenza area. Can I pick up my watch in person?

We are able to accommodate in person order pick-ups, for any additional information contact us at support@vintagewatchleader.com.

Can you help me sell my watch?

We would love to help you sell your watch! When we began selling vintage watches in the Vintage Watch Leader Shop, we wanted to improve the experience for both buyer and seller.

Please email us at watches@vintagewatchleader.com with a set of photos, all of the information and history you have on the watch, and your expectation of value, and we will do our best to get back to you within one week.

What kind of watches do you typically accept on consignment?

We accept vintage watches from a range of brands. The meaning and timeline of "vintage" does vary for different models and makers, but as a general rule, if the watch was manufactured after 1990 it isn't necessarily considered vintage.

If you have doubts about whether your watch is modern or vintage, please don't hesitate to reach out to watches@vintagewatchleader.com and we can let you know!

If you're selling my watch, when will be listed?

Once we receive your watch, we have an extensive vetting, photography, and cataloguing process that can take up to 6-8 weeks. We'll keep you updated throughout the process.

I don't want to sell - can you just let me know how much my watch is worth?

Because we are a small team, providing on-demand value requests is difficult for us to accommodate. Please e-mail watches@vintagewatchleader.com and we will do our best to get back to you.

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FAQ

FAQ

Why should I buy a watch from Vintage Watch Leader?